Freescout Ticket

A Lightweight, Private, and Powerful Support System—Without the Monthly Fees

If your business handles customer inquiries, IT tickets, or internal support requests, having a help desk system is essential. But many popular platforms like Zendesk or Help Scout come with high monthly costs and limited data control.

That’s where FreeScout shines.

FreeScout is a free, open-source help desk and shared inbox platform designed to give you full control, robust support features, and zero ongoing license fees. It’s self-hosted and built using modern web technologies (PHP + Laravel), making it easy to run on your own server—either in the cloud or on-premise.

🛠️ What FreeScout Does

FreeScout gives you everything you need to manage support tickets—internally or externally. Whether you’re running a mechanic shop, a logistics company, or a small business, FreeScout makes it easy to stay on top of messages, assign tasks, and track performance.

Key Features:

• 📨 Shared Inboxes
  Manage multiple mailboxes (e.g. support@, sales@, hr@) from one dashboard, with custom workflows for each.

• 🖥️ Client-Facing Web Form
  Add a customizable form to your website so customers or team members can submit tickets directly—without sending an email. Include fields like contact info, category, urgency, and more.

• 📊 Performance & Feedback Reporting
  Track ticket resolution times, satisfaction ratings, and response quality. Know how well your team is performing at a glance.

• 🔁 Integrations via API & Webhooks
  FreeScout can connect with your other systems—CRMs, ERP platforms, or internal apps—thanks to its built-in API and webhook capabilities.

• 🛡️ Role-Based Access Control
  Limit what each team member can see or do. Create groups for HR, IT, support, and management.

• 🔁 Omnichannel Support
  Handle tickets submitted via:

  • Email (IMAP/SMTP)

  • Website forms

  • Text (with integrations)

  • Internal or external sources

• 💬 Flexible Ticket Types
  Use FreeScout for:

  • Customer service

  • IT support

  • HR concerns or suggestions

  • Internal task tracking

  • Sales follow-ups

💸 Free to Use, Pay Once to Expand

The core FreeScout application is completely free and open source. You can install and run it on your own server or choose a hosted setup.

Need more functionality?
FreeScout offers one-time purchase add-ons to extend capabilities like:

• Auto-replies

• Satisfaction surveys

• Time tracking

• SLA enforcement

• LDAP integration

• Mobile support

There are no subscriptions or forced upgrades. You buy only the features you need—once.

🧩 A Perfect Fit with Your Other Tools

Thanks to its open architecture and API support, FreeScout integrates smoothly with platforms like:

• Dolibarr ERP (for syncing customer info or creating tickets from orders)

• Nextcloud (for attaching files securely)

• Slack, Microsoft Teams, or Discord (via webhook notifications)

• Zapier-style automation tools for linking with forms, CRMs, or spreadsheets

🏁 Why Choose FreeScout with Rapid River Technologies?

We help businesses deploy FreeScout as a fully managed, on-premise or hybrid solution, tailored to your exact needs. With Rapid River, you get:

• Custom ticket fields and forms

• Integrations with your existing software

• User training and onboarding

• Long-term support and troubleshooting

• Ongoing performance reporting and optimization

🚀 Get Started Today

FreeScout is trusted by companies around the world to simplify support while keeping costs low and data private.

Ready to move away from expensive SaaS help desks? Let’s build your self-hosted support system today.